INFORMATION, ADVICE AND GUIDANCE POLICY
Eden College is committed to delivering an Information, Advice and Guidance (IAG) service that provides a range of opportunities for learners, employers and partners to make informed choices about their training and development needs.
The Eden College Training IAG service is delivered as follows;
The Eden College Training IAG service is delivered as follows;
- Pre-Learning choosing a programme with Eden s or any other provider, that is most suited to the learners needs particularly in terms of location, content, level, delivery style, costs, qualification, entry requirements, support available, etc.
- At Induction via learner progress reviews, advice on learner support available, possible progression routes. For the employer, mid-course reviews.
- Post-Learning via final progress reviews, exit interview and learner questionnaire to identify further learning opportunities. For the employer, end-course reviews.
- At any time referral to other agencies and training provides for advice on careers, work and learning that may be outside the scope of what Eden is able to provide.
To ensure that IAG service are accessible to all and are of high quality, we well:
- Work towards achieving and maintaining the Matrix IAG quality mark and ensure that IAG services meet the standards within this framework
- Ensure that marketing, promotional and information materials are comprehensive, accessible and available in a range of formats
- Monitor the effectiveness and improve the quality of information, advice and guidance via
- Customer feedback
- Staff feedback
- Employer feedback
- Partner College feedback
- Analysis of initial Learner Profiles, ILPs, career aspirations and Learner Progress Reviews
- Analysis of outcomes for learners
- Annual review, renewal & update of information materials
- Provide opportunities for SR staff to obtain professional training and/or qualifications in IAG to ensure understanding of:
- IAG policy, strategy, aims, objectives, procedures and performance indicators
- Equality and diversity
- Confidentiality issues
- Learner support, including financial support
- Referral systems (internal and external)
- Customer Care, Health & Safety and Safeguarding
- Technological support
- Information sources
- Develop and review partnerships and networks to support provision of impartial IAG and referral to appropriate partners and other external agencies/services
- Embed IAG in quality assurance, staff development and training and the performance review/appraisal processes